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My dad was not able to get prior authorization for a PET scan to determine if his cancer had spread. Months later, a tumor was found via CT [scan] in his pancreas, and he ended up passing away from it. If he received that PET scan when his oncologist ordered it, it may have shown the pancreatic tumor earlier. Early intervention could have prevented a delay in care that may have led to his ultimate demise.

S.A. M., West Virginia