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I have two children who have type 1 diabetes. I can’t tell you how many times my oldest son had his insulin or pump supplies denied because they [insurer] needed prior authorization for a medicine that had already been established as necessary for him to stay alive and yet, year after year, they hold up his prescriptions at least once saying they need prior authorization. Do they realize there is no cure, and he will need those medications and supplies forever? My daughter was just recently diagnosed and was dangerously close to going into ketoacidosis. But the insurance company needed prior authorization for a glucose meter and her insulin was held up for 24 hours because the insurance company needed the doctor to call in a prescription of the generic version of insulin, instead of giving the pharmacist or me the option to say, “Yes, I want the generic version.”

Katie M., Wisconsin