I have been fighting this [prior authorization] for years. My doctors and I are frustrated. Every year when my insurance renews two of my medications, they get rejected and they need another prior authorization. If it is the same insurance company, same doctor and I had a prior authorization the year before, why do they need to waste my time? This is medication that I have been on for over ten years and with Anthem for almost just as long. My insurance is not cheap, and I have to spend hours and days fighting to get it approved. The frustration and anxiety take a toll on me. I'm thinking this is not good for my health. They should be paying me at this point. My medication is important, but what about other [patients], which could mean life or death? Would they rather have them go to the emergency room? I don't think that would be cost effective for insurers.
Jennifer L., Connecticut