As a pharmacist working for Wal-Mart, I had an elderly lady with terminal cancer present a prescription for pain medication on a Friday evening only to have the health plan require prior authorization. When I called them, explaining her situation, they responded that there was nothing they could do until Monday. The lady went without her pain medication until Monday when the health plan got back to us.

– Dennis C., Indiana
Share your story

Have you ever gone to the pharmacy to fill a prescription only to be told that your insurance company requires approval before they'll cover your treatment? Have you ever waited for days, weeks, or months for a test or medical procedure to be scheduled because authorization from an insurer? Or are you a physician frustrated with the administrative headaches and their impact on your patient?

Prior authorization is a burden on patients and physicians alike. The process is confusing, time consuming, and — most importantly — can cause delays in patients receiving the care they need.

Please tell us know how prior authorization has impacted you. We are looking for stories from patients and physicians to highlight and draw attention to this issue that is impacting the health of so many Americans.

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