I was denied a simple lidocaine cream because I could buy it over the counter. Now, I couldn’t buy the same strength over the counter, and nothing worked but this prescribed cream. What was once covered easily became a prior authorization medication. [It’s] super frustrating for such a simple prescription – I can’t even imagine having to wait for something like a cancer medication or insulin because of a prior authorization issue. Obviously, if your doctor is prescribing it, then they feel it is the best medication for you. The insurance company shouldn’t dictate what’s best for patients — they aren’t MDs.