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News | CNN

Medical Director Admits Not Looking at Patient Records When Deciding to Approve or Deny Claims

Three more states announced this week that they are opening investigations of Aetna after a former medical director for the insurer admitted under oath that he never looked at patients’ medical records when deciding whether to approve or deny care.

Colorado, Washington and Connecticut – where Aetna is headquartered – have joined California in looking into the statement, which came during a sworn deposition in a lawsuit against Aetna. California began its investigation recently after being told of the statement by CNN.